Limited Product Warranty
1) 30 month warranty – We offer a 30 month limited warranty on all items with some exceptions listed in 1.2 and 1.4.
2) Exceptions to the warranty – This warranty does not cover the following-
- Physical damage.
- Liquid damage.
- Software modifications.
- Items and parts listed in 1.3.
3) Consumable and wear parts – Consumables and wear parts are covered for 30 days from date of product purchase. These parts are expected to need replacing/maintenance during the life of the product-
- Batteries.
- Connectors/Ports.
- Thermal interface material or TIM.
- Cables
4) Maintenance – Faults arising from lack of maintenance by the customer will not be covered under the warranty.
Repair Warranty
1) 6 months repair warranty – We offer a 6 month repair warranty for all repairs which have had new parts fitted.
2) What the warranty covers – The warranty covers the part fitted and the recurrence of the original issue.
3) What the warranty does not cover – The warrant does not cover the following-
- Accidental damage.
- Liquid damage.
- Faults which are different from the one originally repaired.
- Faults unrelated to the replaced part.
- Services such as grill cleaning or port cleaning.
4) Qualifying for warranty repair – The replaced part must be in good condition, warranty will be void if the replaced part is chipped, scratched etc.
Return and Exchange Policy
1) Exchanges – Any unused item can be exchanged for any other item of similar value within 3 days of purchase.
2) Faulty goods – If a purchased item is faulty it will be repaired within a reasonable time frame or replaced where repair is not possible.
3) Qualifying for repair or exchange – Any item to be returned exchanged or repaired must be provided with the original proof of purchase.
4) Testing – Before any repair, or exchange can take place the item must be fully tested.